Synect values your privacy

Synect considers the guarding of your privacy as of the utmost importance. This Privacy Statement states our commitment to maintaining your privacy.

Reasons for collecting information

Synect only collects such information as is necessary to conduct business with you. You will always know what information is being collected, and will have the option to choose how Synect utilises your information to communicate with you. We will only collect information by lawful and fair means and not in an intrusive way.

Synect and its service providers will only use personal or business information you have supplied in order to:

Aggregated data that contains no information specific to a particular person or business may be shared with our business partners, for example, aggregated statistical trend in a particular industry sector.

How we use your information

Synect uses the information you supply in many ways necessary for us to do business together: product promotion, order fulfillment, product registration and company file activation, provide transactional services and customer support and for secure access to Synect websites.

Product promotion
Synect needs to be able to contact you about product upgrades and new product releases and to inform you of new services relevant to your business, including special offers (you may, however, notify us at any time that you do not want to receive any marketing communications from Synect)

Order fulfillment
When ordering products and services, you must provide contact information (such as name and delivery address) and financial information (such as credit card number and expiration date if you are using this payment method). Synect uses this information to fulfill your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.

Product registration
Synect asks you to register each product or service you purchase with relevant personal and business details. Registration ensures fulfill your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.

Product registration
Synect asks you to register each product or service you purchase with relevant personal and business details. Registration ensures that only you - and no unauthorised persons - receive upgrades and special offers.

Customer support
Registration links your Synect product and version to your contact details. This allows our support consultants to provide you with quality advice relevant to your particular situation when you call Synect Customer Support. If software or documentation needs to be emailed or posted to you, the consultant has all the information needed to ensure fast service.

Synect website access
Many useful services are currently available at Synect websites and more services are being planned. Your information gives you authorised access so that you - and only you - can update your personal information, access online help or perform financial transactions. Our web sites may contain links to other sites belonging to other parties and which are beyond the control of Synect. Please note that we cannot vouch or be responsible for the privacy practices of non-Synect sites.

Securing electronic communication

Personal information that is submitted to Synect websites it is protected both on- and offline. Synect web pages that request information or allow transaction processing use the Hypertext Transport Protocol Security (HTTPS) protocol which allows data to be transmitted in an encrypted form known as Secure Sockets Layer® (SSL) - visit http://www.ssl.com/ for details. You can confirm that any Synect data-entry page is secure by checking that

Synect is also committed to protecting your information offline. All of your personal and business information, not just sensitive information, is restricted to only those employees who need it to perform a specific task. For example, an accounts clerk may need access to your bank details to remit a credit-card overpayment or a customer service representative may need to identify you to inform you of a free upgrade. Synect also uses Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among Synect web pages and gather broad information for aggregate use. Our web servers may also send cookies to your browser to track navigation history and ensure transaction pages, such as 'shopping cart' interactions, work correctly. Cookies contain only coded information that cannot be used by third parties to access your confidential information.

Accountability and legislative compliance

Synect informs its employees about the importance of confidentiality and customer privacy through its operating procedures, training programs and internal policies. Synect will take appropriate disciplinary measures to enforce privacy responsibilities of its employees. If Synect contracts with external service providers to provide service support, Synect will require them to conform to the Synect privacy policy.

To demonstrate that our privacy policy accords with this privacy legislation, we are committed to a voluntary self-assessment procedure and, in some countries, subject to supervision and inspection by appropriate government agencies.

Correction of problems

If you have any questions or you believe that Synect has not adhered to this Privacy Statement, please contact the Privacy Officer in your local Synect office. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action. In the event that you need to update or correct your personal or business information, you can do so at http://www.synect.com. Alternatively, you can call, fax or mail changes to your personal information to our head office in Adelaide.

Changes to this Privacy Statement

Any changes to this Privacy Statement that may be made from time to time will be available on the Synect website. You can also obtain a copy of the current Privacy Statement by either emailing or writing to the privacy officer in your local Synect office.

Contacting Synect

Post: Privacy Officer, Synect Pty Ltd, PO Box 3004 North Adelaide SA 5006.

Email: officer_privacy@synect.com or goto our contact page for more details.