Synect values your privacy
Synect considers the guarding of your privacy as of the utmost importance. This Privacy Statement states our commitment to maintaining your privacy.
Reasons for collecting information
Synect only collects such information as is necessary to conduct business with you. You will always know what information is being collected, and will have the option to choose how Synect utilises your information to communicate with you. We will only collect information by lawful and fair means and not in an intrusive way.
Synect and its service providers will only use personal or business information you have supplied in order to:
- identify you as the product owner and to provide better customer service to you, your business partners and your employees;
- perform authorised financial transactions with you and your associated service providers;
- operate our business as it pertains to you;
- keep you informed about Synect products and services and those of relevant business partners; and
- fulfill legal and regulatory obligations.
Aggregated data that contains no information specific to a particular person or business may be shared with our business partners, for example, aggregated statistical trend in a particular industry sector.
How we use your information
Synect uses the information you supply in many ways necessary for us to do business together: product promotion, order fulfillment, product registration and company file activation, provide transactional services and customer support and for secure access to Synect websites.
Product promotion
Synect needs to be able to contact you about product upgrades and
new product releases and to inform you of new services relevant to
your business, including special offers (you may, however, notify us
at any time that you do not want to receive any marketing
communications from Synect)
Order fulfillment
When ordering products and services, you must provide contact
information (such as name and delivery address) and financial
information (such as credit card number and expiration date if you
are using this payment method). Synect uses this information to
fulfill your order and bill you. If we have trouble processing an
order, this contact information is also used to get in touch with
you to resolve the problem.
Product registration
Synect asks you to register each product or service you purchase
with relevant personal and business details. Registration ensures
fulfill your order and bill you. If we have trouble processing an
order, this contact information is also used to get in touch with
you to resolve the problem.
Product registration
Synect asks you to register each product or service you purchase
with relevant personal and business details. Registration ensures
that only you - and no unauthorised persons - receive upgrades and
special offers.
Customer support
Registration links your Synect product and version to your
contact details. This allows our support consultants to provide you
with quality advice relevant to your particular situation when you
call Synect Customer Support. If software or documentation needs to
be emailed or posted to you, the consultant has all the information
needed to ensure fast service.
Synect website access
Many useful services are currently available at Synect websites
and more services are being planned. Your information gives you
authorised access so that you - and only you - can update your
personal information, access online help or perform financial
transactions.
Our web sites may contain links to other sites
belonging to other parties and which are beyond the control of
Synect. Please note that we cannot vouch or be responsible for the
privacy practices of non-Synect sites.
Securing electronic communication
Personal information that is submitted to Synect websites it is protected both on- and offline. Synect web pages that request information or allow transaction processing use the Hypertext Transport Protocol Security (HTTPS) protocol which allows data to be transmitted in an encrypted form known as Secure Sockets Layer® (SSL) - visit http://www.ssl.com/ for details. You can confirm that any Synect data-entry page is secure by checking that
- the page address in the Web browser's tool bar or status bar begins with https://, or
- the padlock icon in the web browser's tool bar or status bar is locked.
Synect is also committed to protecting your information offline. All of your personal and business information, not just sensitive information, is restricted to only those employees who need it to perform a specific task. For example, an accounts clerk may need access to your bank details to remit a credit-card overpayment or a customer service representative may need to identify you to inform you of a free upgrade. Synect also uses Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among Synect web pages and gather broad information for aggregate use. Our web servers may also send cookies to your browser to track navigation history and ensure transaction pages, such as 'shopping cart' interactions, work correctly. Cookies contain only coded information that cannot be used by third parties to access your confidential information.
Accountability and legislative compliance
Synect informs its employees about the importance of confidentiality and customer privacy through its operating procedures, training programs and internal policies. Synect will take appropriate disciplinary measures to enforce privacy responsibilities of its employees. If Synect contracts with external service providers to provide service support, Synect will require them to conform to the Synect privacy policy.
To demonstrate that our privacy policy accords with this privacy legislation, we are committed to a voluntary self-assessment procedure and, in some countries, subject to supervision and inspection by appropriate government agencies.
Correction of problems
If you have any questions or you believe that Synect has not
adhered to this Privacy Statement, please contact the Privacy
Officer in your local Synect office. We will then use all
commercially reasonable efforts to promptly determine if there is a
problem and take the necessary corrective action.
In the event
that you need to update or correct your personal or business
information, you can do so at http://www.synect.com. Alternatively,
you can
Changes to this Privacy Statement
Any changes to this Privacy Statement that may be made from time to time will be available on the Synect website. You can also obtain a copy of the current Privacy Statement by either emailing or writing to the privacy officer in your local Synect office.
Contacting Synect
Post: Privacy Officer, Synect Pty Ltd, PO Box 3004 North Adelaide SA 5006.
Email: officer_privacy@synect.com or goto our contact page for more details.